Shipping

Orders are typically prepared for shipment within 1–3 business days, unless a different timeframe is specified on the product page or in the shopping cart.

We strive to ship orders for in-stock items placed and paid for by 1:00 PM on a business day on the same day. This is not a guaranteed delivery time. During periods of high order volume or in the event of circumstances beyond the Store’s control, preparation time may be extended; we will notify the Customer of any significant delay.

The delivery methods available for a given Order, the estimated delivery date, and the exact cost are always displayed in the shopping cart before the Order is placed. Delivery may be handled by InPost, DPD, GLS, or ORLEN Paczka—depending on the address, the size of the merchandise, and the current availability of the service.

Free standard delivery applies to Orders totaling 99 PLN or more, unless the shopping cart indicates otherwise due to the type, size, or delivery location of the Goods.

Separate Orders are generally shipped separately, and separate delivery charges may apply to each one. If you wish to combine Orders, please contact us before processing them—this may not always be possible.

Receipt and Damage to the Package

Upon receipt, it’s a good idea to check the condition of the packaging. If you notice any damage, we recommend taking photos, reporting the issue to the carrier, and contacting the Store. Filing a damage report facilitates the pursuit of claims against the carrier, but the absence of such a report does not deprive the Consumer of their statutory rights against the Seller.

The Customer should provide a valid address and accept the shipment. If a shipment is not collected, the Store may only claim costs that were actually incurred and are legally due, after informing the Customer of the basis and amount of such costs. We do not apply an automatic, fixed fee simply for failure to collect a shipment.

Payments

Available payment methods are displayed in the shopping cart and may include:

  • electronic payments and payment cards processed by PayU;
  • InPost Pay – if this method is available for a given Order;
  • traditional bank transfer;
  • cash on delivery – if available for the selected delivery method.

For prepayment, Order fulfillment begins once the Store receives confirmation of payment. Payment details and the due date are provided in the shopping cart and in the Order confirmation message.

Payment by traditional bank transfer

Please include the Order number in the transfer description. Items are reserved for 2 days, and order fulfillment begins once the payment is credited.

PLN Account: 37 1020 1752 0000 0302 0279 3040

EUR Account: 33 1020 1752 0000 0002 0279 3065

BIC/SWIFT: BPKOPLPW

Payee: SMARTBEST sp. z o.o., ul. Dworcowa 28/22, 14-400 Pasłęk.