SMARTBEST.PL ONLINE STORE TERMS AND CONDITIONS

Effective as of August 13, 2026.

§ 1. General Provisions

  1. These Terms and Conditions set forth the rules for using the online store operating at www.smartbest.pl, placing orders, entering into and fulfilling sales contracts, making payments, delivery, canceling orders, and filing complaints.
  2. The store is operated by SMARTBEST, a limited liability company with its registered office in Pasłęk, ul. Dworcowa 28/22, 14-400 Pasłęk, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court in Olsztyn, 8th Commercial Division of the National Court Register, under KRS number 0001008490, Tax ID (NIP) 5783158641, National Business Registry Number (REGON) 523933304, share capital 10,000.00 PLN, hereinafter referred to as the “Seller.”
  3. These Terms and Conditions are made available free of charge in a format that allows them to be saved and retrieved.
  4. Contracts concluded with the Seller are governed by Polish law, subject to mandatory consumer rights.

§ 2. Definitions

  1. Customer – a natural person, legal entity, or organizational unit making a purchase in the Store.
  2. Consumer – a natural person performing a legal act not directly related to their business or professional activity.
  3. Entrepreneur with consumer rights – a natural person entering into a contract directly related to their business activity, where the content of the contract indicates that it is not of a professional nature for that person.
  4. Goods – movable property offered in the Store.
  5. Sales Contract – a contract for the sale of Goods concluded remotely between the Customer and the Seller.
  6. Order – a statement by the Customer intended directly to conclude a Sales Contract.

§ 3. Contacting the Seller

Mailing and Complaints Address: SMARTBEST sp. z o.o., ul. Dworcowa 28/22, 14-400 Pasłęk. Email: sklep@smartbest.pl. Phone: 573 240 690. The cost of the call is in accordance with the Customer’s carrier’s rates.

§ 4. Electronic Services and Technical Requirements

  1. The Seller provides electronic services free of charge, including the ability to browse the product catalog, manage a customer account, use the shopping cart and order form, and—upon separate consent—to receive the newsletter.
  2. To use the Store, you need a device with Internet access, an up-to-date web browser, an active email address, and the necessary cookies enabled. Consent to analytical or advertising cookies is not required to place an order.
  3. The Customer should use the Store in accordance with the law and must not provide any unlawful content.
  4. Creating an account is voluntary. The Customer may place an Order without creating an account if this option is available in the shopping cart.
  5. The Customer may cancel their account or unsubscribe from the newsletter at any time by contacting the Seller or using the provided opt-out mechanism.
  6. Complaints regarding electronic services may be submitted using the contact information provided in § 3. The Seller will respond within 14 days.

§ 5. Products and Prices

  1. Information about the Goods posted in the Store constitutes an invitation to enter into a contract.
  2. Prices are gross prices and are listed in the currency displayed in the Store. The shipping cost is indicated before placing an Order.
  3. When announcing a price reduction, the Seller also provides the lowest price of the Product in effect during the 30-day period prior to the reduction; if the Product has been offered for a shorter period, the lowest price since the start of its offering is provided.
  4. The Seller shall provide, no later than before the Order is placed, information regarding the main characteristics of the Product, the price, availability, method and due date of payment, and delivery.

§ 6. Placing Orders and Concluding the Contract

  1. To place an Order, the Customer selects the Products, the delivery and payment methods, provides the information necessary to fulfill the Order, reviews the summary, and confirms the Order by clicking the button indicating the obligation to pay.
  2. Until the Order is confirmed, the Customer may correct the entered information and the contents of the shopping cart.
  3. Placing an Order constitutes an offer to enter into a Sales Agreement. The Seller immediately confirms receipt of the Order via the provided email address.
  4. The Sales Agreement is concluded upon sending the Customer a message confirming acceptance of the Order for processing.
  5. If the Order cannot be fulfilled, the Seller shall immediately notify the Customer and refund the payment received.

§ 7. Payment and Delivery

  1. Available payment methods are displayed in the shopping cart for each order and may include traditional bank transfer, electronic payment, or payment by card processed through PayU or InPost Pay, as well as cash on delivery.
  2. In the case of prepayment, order fulfillment begins upon receipt of payment confirmation. An order not paid for within the time frame specified in the shopping cart or in the confirmation message may be canceled after the Customer has been notified.
  3. Available delivery methods and costs are listed in the shopping cart. Delivery may be handled by InPost, DPD, GLS, or ORLEN Paczka—depending on availability for the specific address and Product.
  4. The delivery timeframe listed with the Product or in the shopping cart includes preparing the Order for shipment. The estimated transit time is provided separately, if available. For Products with different shipping dates, the longest delivery time applies, unless the parties agree to partial deliveries.
  5. The Customer must provide a valid address and accept delivery of the shipment. If the shipment is not accepted, the Seller may only claim costs actually incurred and legally due, after notifying the Customer of the basis and amount of such costs.

§ 8. Right to Withdraw from the Contract

  1. A Consumer and a Business with consumer rights may withdraw from the Sales Agreement without giving a reason within 14 days of the Customer or a person designated by the Customer (other than the carrier) taking possession of the Goods. For multiple Goods delivered separately, the period begins upon receipt of the last Good, batch, or part.
  2. To meet the deadline, it is sufficient to send an unambiguous statement to the mailing address or email address specified in § 3 before the deadline expires. The Customer may use the sample form available on the Returns page, but this is not mandatory.
  3. The Customer must return the Goods to the address specified in § 3 no later than 14 days after notifying the Seller of the withdrawal. The Customer bears the direct cost of the return, unless the Seller has agreed to bear it or has failed to inform the Customer of this obligation.
  4. The Seller shall refund all payments received, including the cost of the cheapest standard shipping method offered by the Store, no later than 14 days after receiving the notice. The refund will be issued via the same payment method, unless the Customer expressly agrees to a different method at no additional cost.
  5. The Seller may withhold the refund until the Goods are received or proof of their return is provided—whichever occurs first.
  6. The Customer is liable for any reduction in the value of the Goods resulting from use that goes beyond what is necessary to ascertain their nature, characteristics, and functionality. Simply unpacking and inspecting the Goods does not preclude the right of withdrawal.
  7. The right of withdrawal does not apply in the cases specified in Article 38 of the Consumer Rights Act, in particular with respect to goods made according to the Customer’s specifications and goods delivered in sealed packaging that cannot be returned after opening for health or hygiene reasons, if the packaging was opened after delivery.

§ 9. Nonconformity of the Goods with the Contract and Complaints

  1. The Seller is liable to the Consumer and to a Business Operator with consumer rights for any lack of conformity of the Goods with the contract existing at the time of delivery and discovered within two years from that time, in accordance with the Consumer Rights Act.
  2. A complaint may be submitted in any form, in particular by email or by mail to the contact information provided in § 3. Use of the complaint form is voluntary.
  3. To expedite the processing of your complaint, please include your Order number, contact information, a description of the defect, the date it was discovered, and your request. The absence of this information does not automatically result in the rejection of your complaint.
  4. The customer may request repair or replacement of the goods. In cases specified by law, the customer may submit a request for a price reduction or to withdraw from the contract. Withdrawal is not possible if the nonconformity is minor.
  5. The Seller shall respond to the Consumer’s complaint within 14 days of receiving it. The costs of repair, replacement, pickup, and redelivery of the Goods shall be borne by the Seller.
  6. The provisions of this paragraph do not limit any rights granted to the Customer by mandatory provisions of law.

§ 10. Warranty

  1. Certain Goods may be covered by a voluntary warranty provided by the manufacturer, distributor, or Seller. The existence, scope, duration, and terms of the warranty are specified in the warranty document or the description of the relevant Goods.
  2. The warranty is independent of the Seller’s statutory liability for the conformity of the Goods with the contract and does not limit the Customer’s rights.

§ 11. Personal Data and Cookies

  1. The Seller is the controller of personal data. Detailed information regarding the purposes, legal bases, recipients, retention periods, and the rights of data subjects is available in the Privacy Policy.
  2. You can change your consent settings for analytical and advertising cookies at any time via the “Cookie Settings” link in the Store’s footer.

§ 12. Out-of-Court Dispute Resolution

  1. Consumers may seek free assistance from a county or municipal consumer ombudsman, the competent Provincial Inspectorate of Trade Inspection, or a consumer organization.
  2. Information on out-of-court dispute resolution methods is available at polubowne.uokik.gov.pl.
  3. The use of an out-of-court
  4. dispute resolution
  5. method is voluntary and requires the consent of both parties, unless specific provisions provide otherwise.

§ 13. Provisions Concerning Business Entities

  1. With respect to Customers who are neither Consumers nor Entrepreneurs with consumer rights, the Seller’s liability under the warranty is excluded to the extent permitted by law.
  2. The Seller’s liability toward such a Customer is limited to the actual damage incurred and the value of the relevant Order, except for damage caused intentionally and in cases where such limitation is not permitted.

§ 14. Final Provisions

  1. Agreements are concluded in Polish. The content of the Order is recorded and sent to the Customer via email.
  2. The Seller may amend these Terms and Conditions for good cause, in particular due to changes in the law, the Store’s functionality, payment methods, or delivery options. For Orders placed before an amendment takes effect, the version in force at the time of placement applies.
  3. Any amendment to the Terms and Conditions concerning ongoing services will be communicated with sufficient advance notice. The Customer may cancel such a service before the amendment takes effect.
  4. In matters not covered herein, the Civil Code, the Consumer Rights Act, the Act on the Provision of Electronic Services, and the GDPR shall apply in particular.